CFF At Home FAQs

 

Help, I’m having trouble watching a film!

The first thing to do is ensure you’re logged in (this might sound obvious, but different parts of our Screening Room can require you to log in again). On https://watch.eventive.org/cffathome, look at the top right of the page, next to “Need Help?” (if on a mobile device, tap the menu icon) — if it says “login” (on a mobile device, this option will be halfway down), please click it and log in again. If instead it shows your initials, you are already logged in.

If after this you’re still having problems, please look further down this page for more specific answers to technical questions.

 

How do I book an online screening?

Head to our CFF At Home Screening Room to see what's on and book your tickets. You will need to create an account when you book the films.

As a charity with the aim of bringing great films to as many people as possible we are offering online screenings on a Pay What You Can Afford basis. All tickets will be available on a sliding scale and you can choose what you pay based on your circumstances - you won’t be asked for any proof / ID. (Full information below).

 

    How much are the tickets?

    All tickets are available on a Pay What you Can Afford basis and you can simply choose the amount to pay based on your circumstances. You can book your ticket for FREE or pay as little or as much as you want. The money goes to supporting both the Cambridge Film Festival and film culture across the region.

    We have created the table of information below to help explain the Pay What You Can Afford scheme and the sliding scale of prices. It is simply a guide that may help you decide what to pay.

    pay what you can afford table

     

    How do I watch a film? 

    It’s very simple! Once the film becomes available, you will be able to watch it by accessing our CFF At Home Screening Room here. Your booking email will also include a “watch now” button which will take you directly to it.

    There are different availablity periods for each title and these are specified on each film's page.

    You will be able start watching your booked films at any time during their availability window. Once you start, you will have 48 hours to complete your viewing.

    Some films will be preced by a special introduction or followed by a Q&A. Where avaible, this content will appear next to the film on each film's page on our CFF At Home Screening Room.

     

    Can I watch a film more than once?

    Once you begin watching a film, you will have a 48-hour viewing window. Within that time, you can watch the film as often as you like. After the viewing window expires, you will no longer have access to the film, so if you want to watch it again you would have to buy another ticket.

     

    Can I watch a film if I'm not based in Cambridge? 

    Yes, films are available to watch anywhere in the UK, so please do tell your friends and family about it! 

     

    Can I watch the films if I live outside the UK?

    All films are geolocked to viewers based within the UK. If you are in the UK but are having problems due to geoblocking, please consult our CFF At Home Screening Room help pages.

     

    Can I watch the films on my TV?

    Yes, if you have a Roku, an Apple TV, a Chromecast (3rd generation or later), or a smart TV enabled with AirPlay or Chromecast. Full details about how each of these work are available on our CFF At Home Screening Room help pages.

     

    How else can I watch the films?

    You can watch on PCs running Windows 7 or later; on Intel-based Macs running macOS 10.12 or later; on Android tablets and phones using Chrome; on iPhones and iPads using Safari; on dedicated Eventive apps available for Apple TV and Roku devices; or cast to your TV via Chromecast. Detailed instructions for each of these are available on our CFF Screening Room help pages

     

    What can I do if I have technical questions or am experiencing technical issues?

    CFF At Home Screening Room is run by Eventive. This dedicated viewing platform has been used by festivals across the world and has great people working around the clock to support audiences. You may remember we used it for our Amplify! Film Festival back in November 2020.


    If you have any technical questions / issues please refer to these FAQs from Eventive. If you still need help, you can access the Eventive online chat help.


    If you have any general queries, please drop us a line on info@cambridgefilmfestival.org.uk.

    Please note that this email is not monitored 24/7 so please do get in touch with Eventive directly if you're experiencing technical difficulties watching the film.